All vehicles will be completely sanitized upon arrival and departure from our lots. A thorough disinfection of customer contact points including steering wheels, driver and passenger areas, and door knobs will also be completed upon delivery to ensure customer protection.
Will I need to interact with the delivery specialist in person?
Our delivery process allows us to provide you with a “Contactless Delivery”. All of our Delivery Specialists have been trained to do the following:
1. Call you at least 20 minutes out from arrival.
2. Upon arrival, disinfect all contact points in your new vehicle.
3. Place the sealed paperwork on the front seat.
4. Exit the vehicle, distance themselves from the vehicle and then allow you to get inside.
5. Verbally instruct you – at a distance or via phone – what paperwork needs to be signed.
6. Collect the paperwork from a location you deem safe to place it (mailbox, on the porch, etc.)
Online.cars wants to make sure that your vehicle shopping experience is as safe as possible. If you have any concerns, please let your Vehicle or Delivery Specialist know and we will accommodate you anyway we can.
What are Online.Cars hours of operation?
The office is open during the following days and hours:
Monday: 9:00 a.m. to 9:00 p.m.
Tuesday: 9:00 a.m. to 9:00 p.m.
Wednesday: 9:00 a.m. to 9:00 p.m.
Thursday: 9:00 a.m. to 9:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 6:00 p.m.
Sunday: CLOSED
Deliveries are made during the following days and hours:
Monday: 9:00 a.m. to 9:00 p.m.
Tuesday: 9:00 a.m. to 9:00 p.m.
Wednesday: 9:00 a.m. to 9:00 p.m.
Thursday: 9:00 a.m. to 9:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 6:00 p.m.
Sunday: 10:00 a.m. to 6:00 p.m.
What is the process for purchasing a vehicle?
Once you engage with us, online or over the phone, you will be assigned your very own Vehicle Solution Specialist. Your Vehicle Solution Specialist will work with you throughout the entire buying/leasing process from answering any questions, helping to pick out the perfect vehicle for you, arranging financing and scheduling deliveries. Besides a few legal forms and finance documents you will sign upon delivery, the entire process will be seamlessly handled online or over the phone with no need for you to leave your home or office.
When does the 3 day/300 mile return period begin?
Your 3 day/300 mile return provision, that is offered with every vehicle sold, begins on the day your vehicle is delivered to you. At the time of delivery, you and your delivery driver will verify the odometer reading to make sure you get the full 300 miles towards this provision.
Does Online.Cars offer GAP coverage?
Yes! We offer Guaranteed Asset Protection (GAP) with coverage far superior to most. Your personal Finance Manager will explain our GAP coverage in detail and how our coverage compares to others before you finalize your purchase.
What do I do if I need repair or maintenance work done to my vehicle?
McCluskey Chevrolet in Cincinnati, Ohio has one of the best and most respected Service Departments in the area. If it is convenient for you to come to our Dealership, you will get great service at great prices. For your convenience, our Service Department is open until 3:00 a.m. Monday – Thursday and until 6:00 p.m. Friday – Sunday.
We realize that there are buyers from Online.Cars that are not in the Cincinnati, Ohio area and that it may not be convenient for them to come to us. As such, we have partnered with Tire Discounters to handle most, if not all, of your service needs. Tire Discounters is the only Service Provider, other than McCluskey Chevrolet ourselves, that accepts M-Bucks. For more information on Tire Discounters, or to find the nearest location to you, please visit www.tirediscounters.com.
What are M-Bucks?
M-Bucks are rewards you earn by interacting with online.cars. If you purchase a vehicle from online.cars you automatically receive $100 in M-Bucks! If you use the M-Bucks app to refer someone who buys/leases a car from us, you get $250 in M-Bucks per referral. M-Bucks can be spent at any McCluskey Chevrolet or Tire Discounters location to pay for your automotive needs such as: oil changes, tires, tire rotations, brake work, body shop repairs, parts and accessories. You can even use M-Bucks for the down payment on our next vehicle purchase form McCluskey Chevrolet or Online.Cars.
To install the M-Bucks application, either;
1. Go to the Play Store or the App Store on a smartphone and search for M Bucks
2. Text “online” to 60856 and follow the instructions that are texted back to you
Can I pick the vehicle up myself?
Yes! If you would prefer to pick your new vehicle up at our world class facility, we would love the opportunity to meet you and give you a wonderful tour of our state-of-the-art dealership. Plus, we will give you a $150 gift card to the world famous Montgomery Inn Rib House right by our dealership so you can celebrate your new car.
If I decide to return my vehicle, does Online.Cars charge a pickup fee?
No! If you are not happy with your new vehicle for any reason within 3 days or 300 miles from delivery, Online.Cars will pick up your vehicle FREE of charge.
What is the average down payment needed?
This will depend on your credit but we have been able to do deals with $0 down. Typically about $1,000 to $1,500 down is average. We want to sell you a car and will work with you and the lending institutions to make the deal the perfect one for you and your budget.
Do I need to finance through Online.Cars?
No. We have a fully-trained Finance Staff that will work with you to secure whatever type of financing works best for you. You will have your own dedicated Finance Manager to help you through every step of the process.
What if I have challenged credit?
You came to the right place. For decades we have specialized in getting customers with challenged credit approved and into a vehicle. We change lives … one car loan at a time, with GUARANTEED approval!
Will applying for financing impact my credit score?
Pulling your credit report from one of the major credit bureaus – Transunion, Equifax or Experian – should only affect your credit score in a minor way. Once you are approved and are routinely making your monthly payments, you will have the opportunity to improve your credit score in as little as six on-time payments.
How can Online.Cars help improve my credit score?
Your Vehicle Solution Specialist has been able to help numerous customers improve their credit score. You should start to see a significant improvement in your credit score as soon as six on-time payments into your new car loan. Once your credit score has improved, we can help you either refinance your loan with a lower interest rate and lower monthly payments or get you into a better vehicle with the same monthly payment.
Does Online.Cars lease vehicles?
Yes! We sell and lease new and used vehicles. In fact right now we have an amazing offer on a zero down payment Chevrolet Silverado Lease. Ask your Vehicle Solution Specialist for further details about this amazing offer.
Our goal is always to get you top dollar for your trade-in.
How and when does Online.Cars pick up my trade-in?
If your trade-in is able to be driven, we will pick up your trade-in when we deliver your new vehicle.
If your vehicle is not able to be driven, our contracted towing company will contact you to set up a day and time to pick your trade-in up.
How does Online.Cars come up with its offers on a trade-in?
You simply fill out a one page form with details of your trade-in and our trained team of buyers and Used Car Managers will be able to come up with the right price that gets you top dollar. We match competitors trade-in offers.
888-890-1116
Call Now179 Commerce Dr • Loveland, OH 45140
Get DirectionsOpen Today! Sales: 9am-6pm