FAQs

What measures are being taken to protect online.cars customers and staff?

The Coronavirus is a significant concern to our country and all over the world. Online.cars is closely monitoring the guidance and information provided by local and regional public health departments, the Center for Disease Control (CDC), and the World Health Organization (WHO). The health and safety of our customers and staff is of the utmost importance to us.

All vehicles will be completely sanitized upon arrival and departure from our lots. A thorough disinfection of customer contact points including steering wheels, driver and passenger areas, and door knobs will also be completed upon delivery to ensure customer protection.

Will I need to interact with the delivery specialist in person?

Our delivery process allows us to provide you with a “Contactless Delivery”. All of our Delivery Specialists have been trained to do the following:

1. Call you at least 20 minutes out from arrival.
2. Upon arrival, disinfect all contact points in your new vehicle.
3. Place the sealed paperwork on the front seat.
4. Exit the vehicle, distance themselves from the vehicle and then allow you to get inside.
5. Verbally instruct you – at a distance or via phone – what paperwork needs to be signed.
6. Collect the paperwork from a location you deem safe to place it (mailbox, on the porch, etc.)

Online.cars wants to make sure that your vehicle shopping experience is as safe as possible. If you have any concerns, please let your Vehicle or Delivery Specialist know and we will accommodate you anyway we can.

Online.cars is revolutionizing the entire car buying and home delivery experience. Instead of having to come to a dealership to buy your car, we bring the car to you. While you will have a few forms to sign at time of delivery, virtually the entire process is handled online and over the phone with one of our dedicated Vehicle Solution Specialists – your dedicated salesperson who will walk you through every step of the process. We are 100 percent owned and backed by McCluskey Chevrolet, Inc., the number one volume Chevrolet dealership in all of Ohio, Kentucky and Indiana. McCluskey Chevrolet, Inc. has been in business for over 90 years and has delivered vehicles to satisfied customers in all 50 states.

Where is online.cars located?
Our offices are in Loveland, Ohio, just North of Cincinnati, Ohio. Your Vehicle Solution Specialist works here along with our Management Team, our Guest Relations Center and many of our Administrative Team Members. We have a full Service Center that reconditions all of the used vehicles that we purchase for resale. We built this new facility in late 2017 to support the growth of online.cars. Online.cars is wholly-owned by McCluskey Chevrolet, whose main store is located in the Kings’ Automall, just a short few minutes drive away from the online.cars facility.

How long has Online.Cars been in business?
Online.cars launched in mid-2018 and is off to a great start. Online.cars is 100 percent owned and backed by McCluskey Chevrolet, which has been in business for 90 years.

What are Online.Cars hours of operation?
The office is open during the following days and hours:

Monday: 9:00 a.m. to 9:00 p.m.
Tuesday: 9:00 a.m. to 9:00 p.m.
Wednesday: 9:00 a.m. to 9:00 p.m.
Thursday: 9:00 a.m. to 9:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 6:00 p.m.
Sunday: CLOSED

Deliveries are made during the following days and hours:

Monday: 9:00 a.m. to 9:00 p.m.
Tuesday: 9:00 a.m. to 9:00 p.m.
Wednesday: 9:00 a.m. to 9:00 p.m.
Thursday: 9:00 a.m. to 9:00 p.m.
Friday: 9:00 a.m. to 6:00 p.m.
Saturday: 9:00 a.m. to 6:00 p.m.
Sunday: 10:00 a.m. to 6:00 p.m.

What is the process for purchasing a vehicle?
Once you engage with us, online or over the phone, you will be assigned your very own Vehicle Solution Specialist. Your Vehicle Solution Specialist will work with you throughout the entire buying/leasing process from answering any questions, helping to pick out the perfect vehicle for you, arranging financing and scheduling deliveries. Besides a few legal forms and finance documents you will sign upon delivery, the entire process will be seamlessly handled online or over the phone with no need for you to leave your home or office.

Yes! You receive all the same vehicle warranties that you would receive if you bought your car at any of our McCluskey Chevrolet Dealership locations.To help extend your peace of mind forever, we provide a fully insured Lifetime Mechanical Warranty at no cost to you. Simply make sure to get your oil changed every 6,000 miles and you will have major mechanical coverage for a lifetime.Our trained Finance and Insurance Team (F&I) will walk you through all the warranties and protections that come with your car or that can be purchased as an add on.

When does the 10 day money back guarantee begin?
Your 10 day money back guarantee, that is offered with every vehicle sold, begins on the day your vehicle is delivered to you. At the time of delivery, you and your delivery driver will verify the odometer reading to make sure you get the full 1,000 miles towards this guarantee.

Does Online.Cars offer GAP coverage?
Yes! We offer Guaranteed Asset Protection (GAP) with coverage far superior to most. Your personal Finance Manager will explain our GAP coverage in detail and how our coverage compares to others before you finalize your purchase.

What do I do if I need repair or maintenance work done to my vehicle?
McCluskey Chevrolet in Cincinnati, Ohio has one of the best and most respected Service Departments in the area. If it is convenient for you to come to our Dealership, you will get great service at great prices. For your convenience, our Service Department is open until 3:00 a.m. Monday – Thursday and until 6:00 p.m. Friday – Sunday.

We realize that there are buyers from Online.Cars that are not in the Cincinnati, Ohio area and that it may not be convenient for them to come to us. As such, we have partnered with Tire Discounters to handle most, if not all, of your service needs. Tire Discounters is the only Service Provider, other than McCluskey Chevrolet ourselves, that accepts M-Bucks. For more information on Tire Discounters, or to find the nearest location to you, please visit www.tirediscounters.com.

What are M-Bucks?
M-Bucks are rewards you earn by interacting with online.cars. If you purchase a vehicle from online.cars you automatically receive $100 in M-Bucks! If you use the M-Bucks app to refer someone who buys/leases a car from us, you get $250 in M-Bucks per referral. M-Bucks can be spent at any McCluskey Chevrolet or Tire Discounters location to pay for your automotive needs such as: oil changes, tires, tire rotations, brake work, body shop repairs, parts and accessories. You can even use M-Bucks for the down payment on our next vehicle purchase form McCluskey Chevrolet or Online.Cars.

To install the M-Bucks application, either;

1. Go to the Play Store or the App Store on a smartphone and search for M Bucks
2. Text “online” to 60856 and follow the instructions that are texted back to you

With our inventory updated daily, Online.Cars has lots of different makes and models to choose from. If by chance we do not have the dream vehicle you are looking for, we will quickly get it for you. Our Patented Nationwide Search software allows us to search over 200,000 used vehicles on an ongoing basis until we find your dream vehicle…and at a great price!

How does Online.Cars ensure the quality of the vehicles?
Our Patented Search Software guarantees to filter out and remove 100% of all vehicles that have ever had costly hidden problems such as major accidents, salvage history, odometer fraud, airbag deployment and all of the electrical issues caused by flood damage. Only one in every 700 vehicles meets the very high standards in our Patented Search Process. Online.cars stocks and sells only the best-of-the-best used vehicles.

Can I see a vehicle history report (CARFAX) on the vehicles?
Yes! Any vehicle you purchase from Online.Cars will have a CARFAX Guaranteed Clean Vehicle History Certificate. You will never have to worry about purchasing a used vehicle with costly hidden problems.
Plus, you will be protected by the CARFAX buyback guarantee!

Once you have finalized the purchase/lease of your new vehicle, our Logistics Manager will give you a call to set up delivery. We can deliver your vehicle to your place of work or right to your home. Depending on the delivery location, deliveries can usually be scheduled 24-48 hours after your deal is finalized.

How long will I have to wait for my vehicle to be delivered?
Depending on the delivery location, deliveries can usually be scheduled 24-48 hours after your deal is finalized.

What do you charge for delivery?
Nothing! While most delivery companies charge anywhere from $150 to $300 per delivery, Online.Cars provides totally FREE delivery anywhere within a 150 mile radius of our Loveland Headquarters. (A modest charge does apply for deliveries beyond that radius). We want to make sure your experience buying your car online is a memorable one, and do not want to hit you with hidden fees and costs in the process.

Can I pick the vehicle up myself?
Yes! If you would prefer to pick your new vehicle up at our world class facility, we would love the opportunity to meet you and give you a wonderful tour of our state-of-the-art dealership. Plus, we will give you a $150 gift card to the world famous Montgomery Inn Rib House right by our dealership so you can celebrate your new car.

If I decide to return my vehicle, does Online.Cars charge a pickup fee?
No! If you are not happy with your new vehicle for any reason within 10 days from delivery, Online.Cars will pick up your vehicle FREE of charge.

Yes!. We have excellent relationships with over 40 lenders. We specialize in obtaining credit approvals for every customer, no matter their credit score or situation.

What forms of payment does Online.Cars accept?
We accept all standard forms of payment including Cashier Checks and Money orders.

Which financial institutions does Online.Cars work with?
We work with a wide range of lenders – GM Financial, Capital One, Ally, Huntington and Credit Acceptance, just to name a few. Each lender’s guidelines and requirements are slightly different allowing us to customize the best lender for your credit approval needs.

What is the average down payment needed?
This will depend on your credit but we have been able to do deals with $0 down. Typically about $1,000 to $1,500 down is average. We want to sell you a car and will work with you and the lending institutions to make the deal the perfect one for you and your budget.

Do I need to finance through Online.Cars?
No. We have a fully-trained Finance Staff that will work with you to secure whatever type of financing works best for you. You will have your own dedicated Finance Manager to help you through every step of the process.

What if I have challenged credit?
You came to the right place. For decades we have specialized in getting customers with challenged credit approved and into a vehicle. We change lives … one car loan at a time, with GUARANTEED approval!

Will applying for financing impact my credit score?
Pulling your credit report from one of the major credit bureaus – Transunion, Equifax or Experian – should only affect your credit score in a minor way. Once you are approved and are routinely making your monthly payments, you will have the opportunity to improve your credit score in as little as six on-time payments.

How can Online.Cars help improve my credit score?
Your Vehicle Solution Specialist has been able to help numerous customers improve their credit score. You should start to see a significant improvement in your credit score as soon as six on-time payments into your new car loan. Once your credit score has improved, we can help you either refinance your loan with a lower interest rate and lower monthly payments or get you into a better vehicle with the same monthly payment.

Does Online.Cars lease vehicles?
Yes! We sell and lease new and used vehicles. In fact right now we have an amazing offer on a zero down payment Chevrolet Silverado Lease. Ask your Vehicle Solution Specialist for further details about this amazing offer.

Condition does not matter, we love all types of trade-ins. Even if your trade-in is not able to be driven, we will still provide you with an offer.

How does Online.Cars trade-in process work?
We can quickly appraise your vehicle without you ever having to come in to the dealership. Just fill out the “Trade-In Information” form, take a few pictures of the vehicle, and we will give you a no haggle trade-in value that works for you. We will pick up your trade-in after delivering your vehicle. You never have to leave your home or office to complete this exciting purchase!
Is there an advantage to trading-in with Online.Cars?
Absolutely! You trade-in will count as equity towards your new deal and lower your monthly-payment. Also, since we are constantly purchasing used vehicles, we have the know-how to obtain the full value of your trade-in.Our goal is always to get you top dollar for your trade-in.

How and when does Online.Cars pick up my trade-in?
If your trade-in is able to be driven, we will pick up your trade-in when we deliver your new vehicle.

If your vehicle is not able to be driven, our contracted towing company will contact you to set up a day and time to pick your trade-in up.

How does Online.Cars come up with its offers on a trade-in?
You simply fill out a one page form with details of your trade-in and our trained team of buyers and Used Car Managers will be able to come up with the right price that gets you top dollar. We match competitors trade-in offers.

If you are not completely satisfied with your vehicle within 10 days, just contact your Vehicle Solutions Specialist and we will arrange to pick up your vehicle FREE of charge.

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